Refund Policy

Last updated: 2026-07-15

1. Digital Delivery

Because each analysis is generated and delivered instantly upon payment, all sales are final

once a report has been generated.

2. Technical Errors

If a technical error on our end prevents your analysis from being generated after payment,

contact us within 5 days for a full refund or a free re-run of the analysis.

3. Incorrect Uploads

We are not able to offer refunds for analyses run on images that do not meet the technical

requirements described on our Pricing page (e.g., missing EXIF data), as this is disclosed prior to upload.

4. Completed Analyses

Once a report has been successfully generated and made available, the service is considered delivered.

This applies regardless of whether the resulting difficulty score or assessment meets your expectations.

5. How to Request a Refund

Refund requests must be submitted in writing to tpf@pixelfixed.art, including the date and

time of your transaction.

6. Governing Law

This policy is governed by the laws of Singapore.